The Internet Services Sector provides a wide range of Job roles and long term career opportunities.
An IT sales professional’s work falls into the three main areas of pre-sales, sales, and post-sales support of hardware and software:
The first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer’s needs. This often includes demonstrating those features prior to a sale. In some cases it will also involve responding to a PQQ (Pre Qualification Questionnaire) and then, if short listed, replying to a more detailed ITT (Information to tender) document.
The actual sale involves negotiating an agreement to the benefit of both customer and supplier.
Technical support, which follows the sale, may include solving faults and problems, or maximising the use of software features, as well as advising on appropriate user training.
Should you be more interested in business strategy, an IT consultant works in partnership with clients, advising them how to use information technology in order to meet their objectives or overcome problems. Consultants work to improve the structure and efficiency and of an organsiation’s IT systems.
IT consultants may be involved in a variety of activities, including marketing, project management, client relationship management and systems development.
They may also be responsible for training and feedback. In many companies, these Jobs will be carried out by an IT project team. IT consultants are increasingly involved in all sales and business development, as well as technical duties.
Systems developers work on the internal operations of computers. They work within organisations to solve computer problems using existing systems or incorporating new technologies to meet particular needs. They test both hard and software systems, and diagnose and resolve system faults.
The role also covers writing diagnostic programs and designing and writing code for various operating systems and software to ensure that they function more efficiently. When required, they make recommendations for future developments to software or operating systems.
Systems developers may also create systems in response to technical specifications supplied by an IT analyst. This may require integrating off-the-shelf software packages into the existing systems.
IT technical support officers monitor and maintain the computer systems and networks of any organisation. They may install and configure computer systems, diagnose hardware/software faults and solve technical and application faults, either over the phone or in person. Depending on the size of the business, a technical support officer’s role may span one or more areas of expertise.
Organisations increasingly rely on computer systems in all areas of their operations and decision making processes. Failure of mission-critical IT systems can lead to a complete inability of the business to deliver its services.
There are several specialist Internet Job boards advertising vacancies Internet Services Jobs.